Posted on 07 March 2012.
By Janet Silvera
Minister of Industry, Investment and Commerce, Anthony Hylton, says Jamaica must capitalise on the gains it has made in growing the Jamaican business process outsourcing industry, to become the leading contact centre location in the English-speaking Caribbean.
The island currently boasts over 10,000 full time agents in the offshore business process outsourcing sector.
Addressing international investors and local business operators at the opening ceremony of the Jamaican Investment Forum now on at the Montego Bay Convention Centre, Minister Hylton said, Jamaica has been recognised by Gartner as a destination to watch and by A.T Kearney as a favourable business process outsourcing destination.
He said that with near shore access to the US, low attrition rates and high labour force availability among secondary and university graduates, Jamaica provides great value to businesses looking for a business process outsourcing destination.
These advantages, he argues as well as the fact that the government has demonstrated its support for this priority sector, have kept industry heavyweights such as ACS (Xerox), Teleperformance and West Corporation operating in the island for almost a decade.
Janet.silvera@gleanerjm.com
Source: http://thesauce.net.au/2012/03/jamaica-poised-to-become-leading-outsourcing-centre/
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